ShoreTel Bulletin

This bulletin is to inform ShoreTel customers of the compatibility status of the ShoreTel  Communicator products with Apple iOS 5.
Product Description / Solution Overview

On October 12, 2011 Apple released the iOS 5 software update for customers. This free iOS update supports the following devices: iPhone 3GS/4/4S, iPod touch 3G/4G, iPad 1/2.
At this time, the ShoreTel Communicator is NOT COMPATIBLE with iOS 5 due to several application errors that cause the application to exit when voice mail or call history are accessed. Customers should not upgrade to iOS 5 (nor iPhone 4S) at this time or they will lose the ability to utilize the ShoreTel Communicator application.
Customers
All existing ShoreTel Communicator Mobile and ShoreTel Mobility customers and partners are affected by this announcement.
Migration / Transition Options
Customers who utilize ShoreTel Communicator for iPhone should not upgrade their Apple devices to iOS 5 at this time and should wait until ShoreTel issues a compatible upgrade to ShoreTel Communicator.
Frequently Asked Questions (FAQ)

Q: I downgrade my Apple iOS device from iOS 5 to iOS 4.3.x?
A: Apple does not officially support downgrading from iOS 5 to an earlier version at this time. If we find in the future that Apple posts downgrade instructions on their support site, we will update this FAQ with details and issue a KB article on the ShoreTel support website.
Q: Is ShoreTel Communicator compatible with the iPhone 4S?
A: No. At this time since the iPhone 4S is only supported with iOS 5, the application is not currently supported until ShoreTel releases an updated version on the AppStore.
Q: When will an iOS 5 version of ShoreTel Communicator become available?
A: We have already started work on this and we expect the update to be available for customers on or before November 4, 2011. This time includes the standard 2-week review and approval cycle that Apple gives as guidance once applications have been submitted for review. Once Apple reviews and approves the new application, an update will become available in the Apple AppStore to enable users to easily update the application.