Call Management Solution

Samsung Call Management Solution

Samsungs Call Management Solution (CMS) allows for businesses to analyse and monitor resource allocation along their network to increase staff efficiency, reduce costs and improve customer service. CMS can also report on service levels, activities and response times, real time and historical, allowing for analysis of business performance and annual comparisons.

Through the use of Samsungs CMS, working from home and remote working is simplified as all workers are easily contacted and are included in the analysis of business performance

Samsung CMS VR – Call Recording

Call recording is vital in a number of office environments, any FSA regulated company requires call recording as well as legal firms, call centres and public agencies. Call recording is important in resolving disputes between customers and call handlers, for use in training, staff protection, confirming orders and specifications. Call recordings help to monitor staff performance and customer care and can legally be used in a UK court.

Samsung CMS VR Call recording can be used as a stand alone function or added into an existing Samsung network. Calls are recorded from the beginning, including any time that the call is on hold and can be played back in a number of formats and emailed across the network.

Encryption allows for security of all recorded software and Samsung CMS VR software allows for search criteria and access to historical records.