IT support, managed services and outsourcing
As North East IT support experts working across Newcastle, Durham, Sunderland and throughout the UK, hundreds of organisations looking to outsource part or all of their IT operations or IT support rely on us as a trusted partner who delivers cost, continuity and service benefits.
Our suite of IT support solutions are delivered by a team of expert staff, making sure our clients’ IT infrastructures perform to their maximum and support their business strategy.
Over 94% of clients have been with us for all of our 15-year history, and a high proportion of clients opt for a three or five-year rolling contract, valuing the high level of advice, delivery and customer service we provide. We offer a complete range of support solutions, tailored to suit the needs of each client.
Arrange a free consultation to find out how working with ITPS could benefit your business.
Every business wants to do more for less, and managed services and outsourcing options are an ideal way to squeeze IT budgets while maintaining a flexible, responsive and resilient infrastructure.
We’re flexible. We can handle some – or all – of the elements of your IT in-house while you manage the rest. Our clients’ IT infrastructures are often spread between ‘on premises’, in the cloud or a mix of the two, requiring high level expertise to manage.
Operations Director Paul Anderson explains our support services:
We support – you remain in the driving seat
Whichever support model our clients choose, they remain in the driving seat while we become their IT conscience, monitoring performance, offering insight and bringing new ideas to the table. All of which helps to boost performance and ROI. As well as giving them access to a 95-strong team of experts, they also benefit from our continuous investment in super-fast, high capacity communications and a suite of ISO27001:2013-certified data centres with workspace recovery.
We are experts in managed services, outsourcing, assisted onsite support, remote network monitoring, and managed help desk. If you are looking for an IT support model offering low capital outlay and predictable costs, access to high level expertise and with the flexibility to match your business strategy, talk to us about how we can take away the pain of IT management.
“We regard ITPS as our own knowledgeable and expert IT department, but minus the overheads. We trust them to take away all the pain of IT management. Their strengths lie in building good relationships based on honesty and open discussion. Without that trust we would be unlikely to outsource an essential service such as IT.”
John Skinner, Dacre, Son & Hartley Estate Agents.