Voice & Connectivity

Overview

Leverage enhancements in telephony technology to reduce costs, streamline communications and connect right across the business.

The traditional phone system has evolved into a sophisticated unified communications platform that supports a wide range of devices including desk phones, PC-based applications, soft phones and video phones, wireless handsets and more. Session Initiation Protocol (SIP) has emerged as the universal blueprint for IP telephony and unified communications in general. By supporting a wide range of media sessions, SIP allows users to engage in ‘anytime-anywhere’ integrated business communications regardless of location, media type or device. For organisations of all sizes, the benefits of SIP can be significant – accelerated business communications, improved information transfer and file sharing, enhanced worker productivity through conferencing and collaboration capabilities and reduced mobile phone costs through the use of remote soft clients.

From an IP-telephony perspective, SIP trunking technology can open the door to significant cost savings, while delivering exceptional voice quality and robust features and capabilities. Because telephony is the ‘bricks and mortar’ of any organisation’s communication platform, the environment needs to be stable, robust and reliable.

ITPS has the flexibility to design a unified communications solution to meet your organisation’s needs, whether you’re in a small business, a large enterprise or something in between. We leverage relationships with key vendors in the market to deploy IP-based telephony platforms that connect into traditional PSTN, ISDN and emerging SIP carrier networks. Our consultative approach ensures that organisations understand how they can leverage their existing telephony platforms or realise the value of a complete upgrade to a next generation system. ITPS also offers the choice of capex or opex models to fit with your budget and financial needs. Whether delivering an end-to-end solution or layering IP telephony applications on top of your existing network, we can successfully connect your business to an IP world, providing you with a more effective way to communicate and collaborate.

ITPS’s unified communications (UC) capabilities leverage the power of VoIP to integrate communication tasks. Built on a brilliantly simple business VoIP phone system, we brings together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment.

Our unified communications business solutions lets both on-site and remote users see who is available at any given moment, and decide how best to reach them. With less time spent playing phone tag, everyone has more time for the real business at hand.

 

Collaboration

Businesses that keep teams connected with unified communications perform best. Make instant messaging, conference calling and desktop sharing easily accessible across the entire company. With seamless integration, easy deployment and multi-device support for maximum flexibility, collaboration is key.

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Contact Centre

Create real time reports to measure performance against business goals, while empowering agents to leverage customer relationship management information resulting in improved productivity.

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Virtualisation

Take advantage of virtualised infrastructure benefits, such as server consolidation, increased security, operational flexibility and higher applications availability during downtime and achieve cost savings and business continuity objectives.

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Contact the team to find out more about our unified communications solutions

Unified communications brings together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment.

  • Absolute reliability - business VoIP phone systems integrate end-users' communications, enterprise applications, calendaring, and workflow into one seamless environment
  • Easy deployment and manageability
  • Long term ROI - tailored solutions offering the lowest TCO in the industry

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