Virtualisation

Overview

ShoreTel VirtualisationEvery company has unique needs from their communication systems. ITPS offers the ultimate flexibility to meet such needs via “mix-and-match” implementation options. Customers can choose to implement purpose-built appliances, virtualised applications, or a combination of both.

The ability to virtualise key applications allows customers to take advantage of the many virtualised infrastructure benefits, such as server consolidation, increased security, operational flexibility and higher applications availability during planned and unplanned downtime in order to achieve cost savings and business continuity objectives.

Benefits

Virtualised Unified Communications Platform

ShoreTel Unified Communications Platform applications , including call control, collaboration and system administration, can be installed on industry-standard x86 servers located in a data center or on-premises. These applications are virtualised enhancements of the core software embedded on signature ShoreTel Voice Switches and ShoreTel Service Appliance hardware.

Unlike other phone system providers that force you to choose to deploy your entire system with either hardware-based or virtual appliances, ShoreTel’s unique distributed architecture allows for “mix-and-match” implementation–all managed via a single Web-based interface. Customers who have already invested in ShoreTel solid-state appliances can add new services via virtualisation and the integrity of the single-image administration will be maintained.

Customers can choose to deploy the core UC Platform software virtually, but back-up the solution with physical ShoreTel Voice Switches. Customers who have already invested in data center virtualisation but wish to maintain local PSTN connectivity for remote offices can deploy a mixed system: virtualised at ITPS, with ShoreTel Voice Switches in the field.

Virtualised Enterprise Contact Centre

Running ShoreTel Enterprise Contact Centre in a virtual environment benefits customers in many ways. When deployed on a shared hardware resource in the data centre, VMware Ready certified Enterprise Contact Centre not only provides complete multimedia and outbound capabilities but also ensures high level of application availability, improved operational effectiveness and reduced hardware and energy costs thanks to its efficient use of the VMware platform.

Virtualised Desktop

ShoreTel Communicator delivers unified communications (UC) to boost users’ productivity and is supported in diverse virtualised environments. Using desktop virtualisation and leveraging the simplicity of ShoreTel’s user applications, customers are able to onboard employees or contractors in short order. It also enhances the overall UC TCO by eliminating client-specific installation and configuration, while cutting application helpdesk support cost due to reduction in application conflicts.

ShoreTel Business VoIP in one word: ease.

ShoreTel’s on-premise Unified Communications Platform integrates VoIP, presence, instant messaging, conferencing, unified messaging and other communication capabilities into a seamless environment. While benefiting from the variety of applications, ShoreTel customers manage the entire system via a single web-based interface.

ShoreTel Business VoIP in two words: absolute reliability.

The on-premise ShoreTel Unified Communications (UC) Solution is unique in that it is built on a highly reliable distributed architecture designed to protect customers against any downtime. For additional robustness, ShoreTel customers have an option of deploying server components in a virtual environment to take advantage of business continuity features of a virtualised infrastructure: better server utilisation, easier administration and higher applications availability during planned and unplanned downtime.

ShoreTel Business VoIP in three words: return on investment.

By deploying an on-premise ShoreTel solution in a virtualised environment, ShoreTel customers reported a significant return of investment due to better server utilisation, energy cost savings, smaller footprint, etc. Because ShoreTel server components can co-exist with other non-ShoreTel applications on the same physical server, customers reported savings of 80 percent comparing to other solutions.

ShoreTel Business VoIP in four words: the support you need.

You can count on ShoreTel’s obsessive commitment to customer satisfaction whenever you need it. Independent surveys, industry awards, and carefully monitored feedback from customers confirm it: ShoreTel business VoIP phone solution sets the standard.

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